Powering transformation for a sustainable future

At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.
As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.
Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.

WinGD is looking for a

(Location: China) 1st Level ICT-Supporter 

Responsibility

• Basic Troubleshooting - Addressing and revolving basic technical issues such as:
  • Login problems
  • Subscription access and basic configuration settings (SPO, OneDrive etc.)
  • Password resets
  • Software installations
  • Assist in network connectivity problems
  • Assist in HW Inventory and Software licensing
  • Network Printer support
  • Mobile device support
  • End user Trainings
  • MS Azure / M365 issues:
• User Assistance:
  • Providing support to users beside on-desk as well by phone, email and chat to help employees with their IT-related questions
  • Helping users to navigate the M365 Portal and explain the basic functionalities
• Incident Logging - Recording and tracking incidents in the IT service management system (Jira) to ensure they are resolved in a timely manner
• Collaboration with our other IT specialists (globally) to adapt & maintain the system configuration
• Cooperation
  • Close cooperation together with our IT-Team in Switzerland

Accountabilities:

• Basic Troubleshooting Techniques:
  Familiarity with basic troubleshooting methods for common hardware and software issues.
• Team player with strong communication and customer service skills
  The ability to effectively communicate with users and provide excellent customer service is crucial
• Good Understanding of Standard Hardware and Software Issues:
  Knowledge of common hardware and software problems and how to resolve them
• Experienced with Remote Support Tools:
  Experience using remote support tools to assist users with their technical problems
• Basic understanding of Azure and M365 Services:
  Familiarity with the core services and functionalities of Microsoft Azure and Microsoft 365, including Azure Active Directory, Exchange Online, SharePoint Online, and Teams
• Microsoft 365 Applications: 
  Knowledge of common M365 applications like Outlook, Teams, and OneDrive, including troubleshooting login issues, assisting with basic configuration, and helping users with file sharing and collaboration.
• Ability to Work Under Pressure:
  The capability to manage multiple support requests simultaneously and work efficiently under pressure
• Language:
  English - good in written and spoken
• Jira / Atlassian
  Familiarity with the core functionalities of Jira, Confluence, and other Atlassian tools. This includes understanding how to navigate the interface and the ability to diagnose and resolve common issues

Our offer:

• An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
• A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
• Award winning and extraordinary products
• Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
• Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
• In-house technology training and professional development opportunities